Payment Methods and Cancellation Policy

Payment is to be made prior to session commencement for all session types, via cash, cheque or EFT. Receipts will be issued for all payments if required.

24 hours’ notice for cancellation is required for all session types.

One-on-One Personal Training
If cancellation occurs for a legitimate reason and 24 hours’ notice is given, a makeup session within that week will be scheduled at a mutually convenient time. Conversely, if less than 24 hours’ notice is given and a makeup session is not booked, a cancellation fee of 50% of the session price will be charged.

Group Personal Training
If cancellation occurs from all clients for a legitimate reason and 24 hours’ notice given, a makeup session within that week will be scheduled at a mutually convenient time. Conversely, if less than 24 hours’ notice for cancellation is given from all booked clients, a cancellation fee of $10 will be charged per person.
N.B. One week’s notice is required for termination of PAYG personal training sessions, for both Group and One-on-One personal training.